Privacy Policy

At Real Living Property Group, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use and disclose it, and how you can manage or inquire about your information.

Personal Information We Collect

We collect and hold personal information necessary to provide our services, including when you:

• Make a reservation or enquire for a holiday stay.
• Communicate with us via email, phone, or other channels.
• Interact with our website or social media platforms.

The types of personal information we may collect include:

• Name, contact details (email, phone number), and address.
• Payment information (for securing bookings).
• Details of past stays or interactions with our services.
• Feedback or reviews submitted by you.

Information Collected for Marketing Purposes

With your consent, we may collect and hold additional information to keep you informed about our services, promotions, and special offers. This may include:

• Email addresses for promotional emails.
• Browsing behaviour on our website to tailor offers or recommendations.

You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in any of our emails or by contacting us directly.

Information Collection for Reservation Security

In the event of damage to a property during your stay, we may hold and use your personal information to seek reimbursement or address the issue, in line with our booking terms and conditions.

How We Use and Disclose Personal Information

We use the personal information we collect for purposes including, but not limited to:

• Managing bookings and communicating with you regarding your stay.
• Processing payments and securing your reservation.
• Marketing and promotional activities (with your consent).
• Addressing any issues that may arise during or after your stay.

We may disclose your personal information to third parties only where necessary, such as to payment processors, property owners, or as required by law.

Accessing Your Information

You have the right to access the personal information we hold about you. To request access, please email info@reallivingpropertygroup.com. Our management team will address your request in a timely manner.

Privacy Complaints

If you have concerns about how your personal information is being handled, or if you would like to make a privacy complaint, please contact our operations manager at info@reallivingpropertygroup.com.au. We take privacy seriously and will work with you to resolve any concerns.

Contact Information

For any queries, concerns, or requests regarding your personal information, please contact us at:

Real Living Property Group
Email: info@reallivingpropertygroup.com
Phone: 07-3518 3478

Booking Stays via Website

When booking a stay via our website, we collect and use your information to ensure smooth and efficient processing of your reservation. This includes communication about your stay, processing payments, and handling any pre-arrival or post-departure matters.